Location: Perth
Contract Duration- 1 months duration
No Of Open position – 04
Description:
Position Summary
Required to:
• Assist with the diagnosis of problems, determining and implementing appropriate solutions, and guides and/or communicates problem resolutions to customers.
• Work Monday – Friday on a variable roster (starting times between 6am and 10:30am)
Experience & Qualifications
• At least 1 year's L1/Service Desk technical support experience.
• Strong ITIL understanding or ITIL Foundations v4 Certificate
Essential Knowledge Requirements
Operating Systems Able to provide first level troubleshooting and problem analysis for all client operating systems.
Administration Capable of utilizing remote access software (e.g., Remote Desktop) to remotely control desktops.
Applications Understand how applications interact with hardware in order to provide first level troubleshooting and analysis.
Files & File Systems Understands data movement utilities and file permissions and can perform basic maintenance on file systems.
Backup/Restore Understands backup and restore processes.
Security Understands requirements for physical and virtual security within a managed environment, including virus protection
Networking Can verify connectivity within a network, understands TCP/IP and name resolution, and familiar with infrastructure services (e.g., DNS, DHCP)