Training & Quality Manager
Join a financial services organisation in the midst of a transformation and service uplift This is an exciting hands on role where you will work across multiple areas of the business, enhancing the quality of onboarding and training programs, and elevate service delivery to the next level.
In this role, you will design, deliver and continously improve onboarding, training and quality frameworks for the service operations team.
You will create structured induction programs, develop engaging learning content (e-learning, microlearning, blended learning), implement coaching frameworks, and lead quality assurance initiatives to ensure consistent, high-quality practices across the organisation.
Your role:
* Design and deliver onboarding, operational, and customer experience training
* Develop e-learning, microlearning, and blended learning programs
* Implement coaching frameworks for consistent, data-driven feedback
* Lead quality assurance across multi-channel interactions
* Maintain knowledge management systems and resources
* Collaborate with stakeholders to drive operational excellence
About you:
* Experience in training design, quality assurance, or capability development
* Qualification in Education, Organisational Develpment or Workplace Learning & Development Leadership highly regarded but not essential
* Customer service experience preferred but not essential
* Strong leadership, coaching, and stakeholder management skills
* Familiarity with LMS and knowledge management platforms
This hands on role sits at the inersaction of training, quality, and service, supporting a organisational that values collabrative and strong, supportive culture while elevating service deivery and operational standards
At Randstad HR Partners, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Skills
Training & Capability Development, Quality Assurance &Continuous Improvement,Knowledge Management,Coaching Frameworks,Learning & Development Onboarding & Induction Programs E-learning, Instructional Design