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Client engagement manager

Brisbane
Toll Aviation
Posted: 23 April
Offer description

**We do this to better understand how visitors use our site and to offer you a more personal experience. Please see our for more information.****About Toll Group**At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —**Client Engagement Manager – Uncrewed Systems**Toll Group | Government & Defence Location: Brisbane or SydneyToll Group is a trusted partner to government, defence and industry, delivering mission‐critical logistics and aviation solutions across Australia. Within our Toll Uncrewed Systems (TUS) team, we are expanding our capability to support Defence, emergency services and government agencies with safe, reliable, and operationally proven uncrewed aviation solutions.We're now seeking a Client Engagement Manager to lead early‐stage engagement, manage strategic relationships, and help grow uncrewed aviation services across a variety of emerging and growing sectors.* Work with a team that's vision is to support and grow the Uncrewed role in a variety of industries.* Be part of a growing, specialist uncrewed systems team within a trusted Australian brand supported by the aviation expertise of Toll Aviation and the scale and strength of Toll.* Influence strategy, innovation and long‐term partnerships* Competitive salary with base and commission structure* Flexible location with exposure to national programs**About the role:**As the Client Engagement Manager, you will play a key role across the full client lifecycle — from initial engagement and opportunity shaping through to proposal development and handover into delivery.You'll work closely with the senior leaders within Toll Uncrewed Systems and the business development team at Toll Aviation to understand ourcustomer needs, align capability, and position Toll as a trusted, provider of uncrewed solutions for, training, mission‐critical operations and consultancy.**Key responsibilities:****Client & Market Engagement*** Build and maintain strong relationships across Defence, government agencies, emergency services and corporate clients* Engage with program managers, procurement teams and operational leaders to understand mission requirements* Identify capability gaps, emerging needs and opportunities for contract expansion**Business Development & Growth*** Assist in the development and execution of a business plan that focuses on long term contract growth for TUS* Identify and respond to upcoming tenders, grants and funding programs* Lead engagement from initial discussions through to solution scoping and alignment**Solution & Proposal Development*** Shape tailored uncrewed aviation service offerings to meet customer mission profiles* Lead EOIs, RFIs, RFTs, grant applications and proposals* Support commercial modelling, pricing and risk mitigation strategies**Stakeholder & Industry Leadership*** Provide regular pipeline reporting and strategic insights to leadership* Monitor UAS technology trends, CASA regulatory changes and Defence capability planning* Represent Toll at industry events, trials, demonstrations and briefings**About you:**You are commercially astute, relationship‐driven and comfortable operating in a variety of corporate, private and public environments. You can translate operational requirements into compelling, compliant solutions and bring internal teams together to deliver.* 5–10+ years' experience in business development, client engagement or strategic partnerships within Defence, government, aviation, emergency services or technology sectors* Proven success securing or supporting contracts with Defence or government agencies* Strong understanding of government procurement, tendering and capability planning cycles* Experience working in complex, technical or operational service environments* Excellent written, verbal and stakeholder‐management skills* High ethical standards and a strong commitment to safetyAt Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.www.careers.tollgroup.comYou must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.We're on a mission to help move the businesses that move the world. With over 130 years' experience, Toll Group, proudly part of Japan Post, operates an extensive global logistics network, covering road, air, sea and rail across 500 locations in more than 27 countries.We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow through curiosity, with industry-leading training, alongside talented experts. Play a vital role to deliver what matters while taking on diverse challenges and new responsibilities to move you, our customers and our world further.Visit to learn more.
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