Job Overview
We are seeking a skilled Service Scheduler to join our team. This key role involves coordinating technician schedules, managing customer communications, and supporting service operations.
The successful candidate will ensure the efficient delivery of Planned Maintenance services by coordinating schedules, resources, and communications. This role focuses on maintaining compliance, maximizing technician productivity, and providing a seamless customer experience through proactive planning and effective stakeholder engagement.
As a Service Scheduler, you will be responsible for:
* Coordinating and scheduling all Planned Maintenance activities monthly, allocating work to resources and prioritizing safety, compliance, and customer requests.
* Communicating with customers and stakeholders by providing ETAs, attendance details, and managing rescheduling or absenteeism promptly.
* Monitoring technician progress, ensuring accurate and complete data in ServiceMax, managing revisits, and driving backlog reduction by scheduling recovery work.
* Collaborating with Field and State Service Managers to review technician and subcontractor performance, identifying training needs and documenting non-standard events.
* Supporting interdepartmental communication between Service, Sales, and Technical Support, handling related administrative duties, and preparing maintenance reports as required.
Requirements
* Experience in administration or scheduling of a field-based workforce.
* Experience in a customer service or dispatch/scheduling environment.
* Strong administrative and coordination skills.
* Advanced computer literacy, ideally with service software (e.g., ServiceMax).
* Excellent communication and customer etiquette.
* Ability to work under pressure and manage competing priorities.
* Strong attention to detail and time management skills.
* Comfortable working in a fast-paced, high-interaction team environment.