Visual Domain is a leader in video and content production, dedicated to providing innovative solutions and exceptional customer experiences. We are seeking a proactive Client Success Manager to drive sales activity, engage with clients, and deliver outstanding service. This role can be based in either our Melbourne or Sydney office.
Role Overview
The Client Success Manager (CSM) is responsible for generating new business revenue by engaging with new and lapsed clients, identifying their business needs, and meeting those needs through our video and content production solutions. The CSM will build a strong portfolio of repeat clients and secure new prospects to achieve personal and group sales targets.
Key Responsibilities
1. Craft customized presentations and proposals that highlight our value to clients, ensuring their needs are met with tailored solutions.
2. Work closely with internal teams to deliver exceptional results and ensure a smooth transition for clients post-sale.
3. Identify and secure new business opportunities, develop strategic sales plans, and stay updated on market trends using CRM platforms like HubSpot and Salesforce.
4. Build and maintain strong client relationships, acting as the main point of contact, and exploring upselling opportunities.
5. Manage high-volume, high-velocity sales processes, including briefing, pitching, and quoting within typical turnaround times of approximately 6 weeks.
6. Focus on client relationship management to drive retention and long-term growth.
Who Are You?
- Proven sales success, ideally in video production or a related industry, with a track record of meeting or exceeding targets.
- Deep industry knowledge, including market trends, competition, and customer needs.
- Extensive experience in building strong client relationships with complex and diverse customers, providing exceptional service and support.
- Solid understanding of products/services and relevant technical aspects, with experience advising and supporting customers.
- Proven ability to develop and execute sales plans, analyze market opportunities, and devise effective strategies.
- Strong presentation and negotiation skills, capable of delivering compelling proposals and negotiating favorable terms.
Benefits
- Exclusively ours – Access to publications and products from across the News Corp family.
- Health & wellbeing – Advice, support, and facilities for healthy minds and bodies, including onsite gyms at select offices.
- Time off – Various leave options including parental, birthday, volunteer, career break, and compassionate leave.
- Growth opportunities – Development programs, diversity and inclusion initiatives, and recognition.
- Financial wellbeing – Support to optimize your financial health.
- Perks & discounts – Exclusive offers on products and services.
- Community involvement – Opportunities to give back to communities.
- Inclusive workplace facilities – Employee-resource groups, multi-faith quiet rooms, and parents' rooms.
About Us
We craft stories, not just content. At Visual Domain, we're a full-service video production agency built for brands that demand more. From brand storytelling to social content, testimonials, training videos, animation, and beyond — we deliver high-quality, scalable video solutions that connect, convert, and perform.
With a national footprint and a world-class team, we make video production easy, effective, and tailored to your goals. Whether launching a campaign, building a brand, or creating content at scale, we're here to bring your story to life.
Next Steps
Apply now or visit www.newscorpaustralia.com/careers for more information on careers at News Corp Australia.
Our Commitment to Diversity, Equity, and Inclusion
We value diversity and encourage applicants of all backgrounds, ages, races, cultures, religions, sexual orientations, abilities, and gender identities. We are committed to inclusion and offer accommodations during the recruitment process. Please let us know your pronouns or any adjustments needed.
For more on our DEI initiatives, visit www.newscorpaustralia.com/careers under the DEI section.
About News Corp Australia
We are Australia's most impactful media group, with over 150 brands across news, sport, and lifestyle, supported by more than 5,000 employees. Trusted by over 17 million Australians monthly, we are passionate, creative, and dynamic, offering a fast-paced environment to challenge and grow your career.
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