Job Overview
Customer Service Professional – Contact Centre team at Bedford Park, working for one of Australia's largest banks. The core function of this role is to provide excellent customer service for all escalation calls, including hardship.
Responsibilities
* Manage inquiries for existing customers relating to mortgages.
* Act with urgency and respond to customer queries in an empathetic and skilled manner.
* Deal with hardship calls and formulate solutions.
* Always look for new opportunities to delight customers.
* Contribute to the development and continuous improvement of customer experience.
Qualifications
* A strong background in handling difficult calls or customers.
* High level of empathy and resilience.
* Professionalism and empathy when handling inbound and outbound calls.
* Proven examples of strong customer focus and dispute resolution.
* High degree of attention to detail and accuracy.
* Ability to work a rotating roster between 8am-8pm, Monday‐Saturday.
* Must be available to commence Monday 15th June.
Benefits
* A competitive pay rate of $* per hour.
* Convenience of working close to home at Bedford Park with onsite parking.
Opportunity to work within one of Australia's largest banking institutes.
* Extensive training programs for staff learning and development.
* Full‐time hours provided, casual 9‐month assignment with view to transition to permanent.
* Multiple advantages and discounts through a Big4 Bank.
Equal Opportunity Statement
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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