Local Service Manager - BRISBANE
Initial Hygiene has an excellent chance for a Local Service Manager to join our team.
Based in our Brendale office, this role is to lead and manage the Install and Special Services team and oversee the warehouse operations and stock management. This team provides Installations, removals and repairs of Initial Hygiene products and services, as well as routine servicing including first aid kits, Air purification systems, scenting and also Steam cleans of urinals/washrooms etc.
This role is predominantly Monday to Friday and public holidays rostered off and includes a fully maintained company vehicle, mobile phone, and company uniform.
Reporting to the Operations Manager, you will be responsible for leading, managing and developing a team of Service Technicians to ensure quality delivery of service, effective stock management, compliance and customer satisfaction.
Responsibilities
* Supervise, develop and coach a team of Service Technicians
* Manage all aspects of inventory control and warehouse area for Hygiene
* Maintain strong key stakeholder relationships within our customer portfolio
* Conduct & participate in monthly team and safety meetings
* Conduct regular site quality audits
* Conduct regular performance assessments with the team
* Inducting and training new staff members to the team
* Managing and reviewing service runs
* Administration related to servicing activities (eg. Organising Install)
* Managing customer feedback
* Covering service runs for Technicians when required
* Ongoing performance management
* Controlling service costs for your area
* Maintain Technician timesheets eg: Kronos
* Team Supervision
* Excellent customer service skills and negotiation skills
* Excellent communication skills, both written and verbal
* Excellent PC skills, report preparing and attention to detail
* Ability to work well under pressure and meet KPI's
* Time management skills
* Strong problem solving skills with the ability to think outside the box
* A current Australian Driver's licence is essential
* Willing to perform all tasks as a technician
* Forklift licence preferred but not essential
Benefits
You will receive a competitive salary package + bonus structure, fully maintained company vehicle, mobile phone and company uniform.
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