Customer Delivery Solutions Architect
We are seeking an experienced Customer Delivery Solutions Architect to join our team. As a key member of our Enterprise Operations group, you will be responsible for delivering and implementing solutions to our customers, as well as facilitating stabilisation and ongoing technical support.
The ideal candidate will have 8-10 years of experience in a customer-facing Solution Architect role or similar technical role in the SaaS industry, preferably within the FinTech sector. They will have strong technical knowledge and understanding of credit risk management, financial systems, or related fields.
This role requires excellent leadership, interpersonal, and communication skills to build relationships and collaborate effectively with internal teams, prospects, and clients. The successful candidate will also be able to work optimally with others through conflicting pressures and priorities while resolving complex issues.
Key Responsibilities
* Educate current and potential customers on the value proposition of our products and services in addressing their Credit & Payments risk assessment, API integration, Data & Analytics needs to achieve organisational goals.
* Engage with customers to understand their credit risk management challenges and objectives. Build opportunities by identifying gaps in customers' capabilities and relating them to business and technical solutions.
* In partnership with Sales, Product & Engineering teams formulate and execute strategies to accelerate customer delivery outcomes.
* Participate in deep architectural discussions and design exercises to deliver world-class solutions to customers.
Requirements
* Strong technical knowledge and understanding of cloud-based solutions, API, Data and integration technologies.
* Hands-on experience leading the design, development and deployment of FinTech software at scale.
* Knowledge in technology lifecycle processes (PMLC, SDLC, agile, waterfall, etc.)
* Excellent leadership, interpersonal and communication skills.
Benefits
* Fitness First Platinum gym membership.
* Daily fuel including barista-made coffee, breakfast, snacks, lunches and drinks.
* Wellness days.
* Monthly massages.
* Bonus shares.
* Fun activities.
* Legal services.