We're hiring a Cruise Product Coordinator Land and Logistics!
In this role, you'll play a key part in delivering seamless land and logistics operations for our cruise packages, ensuring every guest experience runs smoothly from start to finish. You'll coordinate hotels, tours, transfers, and supplier communications while keeping systems accurate and operations on track.
A Day In The Life
* Support our land and logistics cruise operations by coordinating and managing all land‐based elements in our cruise packages including hotels, day tours, rail, transfers and escorted touring
* Process, reconcile, and follow up on invoices for hotels, attractions, and other land services primarily using Microsoft Excel
* Prepare and submit accurate passenger name lists to suppliers within required deadlines
* Manage all ZenDesk enquiries ensuring timely communication and effective issue resolution
* Keep booking numbers and status information up to date in the Groups Master Tracker, while also adding any new departures as they are released
* Monitor cancellations and amendments, ensuring suppliers are notified promptly of any changes
* Respond promptly and professionally to supplier requests, questions, and operational needs as they arise
Who You Are
* Natural organizer: Keeps things running smoothly with strong attention to detail
* Calm under pressure: Handles deadlines, changes, and multitasking with ease
* Proactive problem‐solver: Anticipates needs and fixes issues early
* Confident communicator: Clear and professional with all stakeholders
* Tech‐comfortable: Skilled with Excel, systems, trackers, and quick to learn new tools
* Customer‐focused: Delivers a seamless experience for guests and internal teams
* Team‐spirited: Supportive, collaborative, and flexible (including some public holidays)
* Detail‐driven: Takes ownership and follows tasks through to completion
* Adaptable: Handles shifting cruise schedules and logistics confidently
What You'll Enjoy
* Ongoing brain power‐ups and skill sharpening
* Catapult your career across a network of brands and businesses in an evolving industry
* Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program
* Access to industry leading health and well‐being programs and financial advisors
* Set up shop in a swanky beachfront office in Broadbeach
* Enjoy social events to promote networking, celebration of wins, and sometimes just for fun!
* Take volunteer leave as part of giving back to the local community
#IGNT
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
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