Job Role
The role of a Field Service Specialist is to deliver exceptional customer satisfaction through service excellence.
This involves installing, maintaining and repairing electronic medical equipment across various imaging modalities.
A key responsibility is to install equipment in a high-quality, professional manner with strong attention to detail in accordance with industry standards and customer requirements.
Additionally, the specialist will perform preventative maintenance and make corrective repair calls in a timely manner.
They must also ensure timely completion of Field Modification Instructions and advise management when response time objectives cannot be met.
Other key responsibilities include retaining ownership of problems until resolution, keeping customers informed of progress and reporting regularly to management.
Key Skills and Qualifications
* Technical capability and willingness to work on medical imaging products.
* Knowledge and prior experience working on cyclotron or other complex medical equipment is highly desirable.
* Electronic/Electrical Engineering, Electronics Technician or equivalent electrical trade qualification is required.
* Relevant licenses as required by legislation, work cards and drivers license.
Additional information includes relocation assistance not being provided.