* Exciting Opportunity in a Federal Government Department
* 5 Months with a 12-Month Extension Option
* Attractive Hourly Rate Offered $$$
A respected Federal Government Department is seeking a proficient Service Desk Analyst to join their IT support team. This position entails delivering exceptional service desk support in an ITIL-standard corporate ICT environment. The role involves serving as a primary contact for IT incidents and service requests, managing hardware and software issues, and maintaining a high level of customer service.
As the suitable Service Desk Analyst, you will be responsible for the following:
* Serve as the first point of contact for IT incidents and service requests.
* Expertise in Microsoft products, including Windows 10/11, Office 365, and Active Directory.
* Ensure timely resolution of incidents and service requests within SLAs.
* Manage ICT assets and maintain accurate records.
* Provide high-quality customer service and aim for first contact resolution.
* Build and maintain effective relationships with various stakeholders.
You will have experience in the following:
* Strong problem-solving skills with ITIL framework knowledge.
* Recent ICT qualification or equivalent professional experience.
* Excellent customer service skills and the ability to handle competing priorities.
* A quick learner with the capacity to adapt to new challenges.
This is a fantastic chance to be a part of a dynamic Federal Government Department team! The selected Service Desk Analyst will enjoy an initial 5-month contract, with the possibility of a 12-month extension, along with a competitive hourly rate. If you possess the relevant skills and experience, don\'t hesitate—apply today! Send your application to jobs@hitechaust.com, referencing NL0902.
For more exciting job opportunities, explore www.hitechaust.com.