Medibank Callaghan, Current South Wales, Australia
Overview
Join to apply for the Customer Service Consultant role at Medibank. Medibank is committed to creating the best health and wellbeing for all of Australia.
The Opportunity
We are looking for a customer service superstar to join our Overseas team as an Overseas Customer Service Consultant, working Part-Time (0.6FTE). This is a hybrid role that requires you to work onsite 2-3 days per week at our partner campus, Newcastle University, or from a Medibank store during local business hours 9 AM to 5 PM. When working from home, you will follow a rotating roster between 8 AM and 8 PM Melbourne time.
As a member of the Overseas service team, you will support a one-stop-shop for all our overseas student member needs, providing support, advice and value to overseas students in relation to their health insurance.
This role is ideal for someone looking to develop their customer service skills and build a career at Medibank.
Key responsibilities
Service an end-to-end solution for Overseas Student customers
Contribute to the Overseas Specialist Team by identifying opportunities to improve the member and billing agent experience
Occasional presentations to stakeholders and customers (international students / university partners / migration agents)
Assist students face-to-face, over the phone, via emails and over messaging
About You
We are looking for empathetic and motivated people who communicate effectively face-to-face and over the phone in a compassionate and friendly manner. You know what exceptional customer service looks like because you put yourself in the customer's shoes. You can think on your feet, tailor your response to different situations, and solve problems while supporting your colleagues and the team around you.
Additional skills and experience
Knowledge and understanding of the health, finance, or insurance industry within Australia is desirable (not compulsory)
Self-starter with a drive to pursue own learning and development
Ability to remain calm and professional in challenging situations
Current working with children check or willingness to obtain one if successful
Multilingual skills advantageous
Passionate about customer service and problem solving
Tech-savvy with a can-do attitude
What We Offer
In return for your hard work, we offer a range of benefits, including subsidised private health insurance, travel insurance, and pet insurance.
Imagine working with us
We believe happy, healthy people make excellent teams, and great teams put more heart into each customer interaction. We're reinventing work to offer flexible arrangements where possible.
For more about our benefits, go to
Inclusion and Accessibility
We believe in everyone's potential and strive to be inclusive. We welcome applications from Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community members. For adjustments or alternative formats during the recruitment process, contact Learn about our commitments at
Corporate Information
Seniority level: Entry level
Employment type: Part-time
Job function: Customer Service and Sales
Industries: Wellness and Fitness Services and Insurance
Referrals increase your chances of interviewing at Medibank. Get notified about new Customer Service Consultant jobs in Callaghan, New South Wales, Australia.
#J-18808-Ljbffr
📌 Customer Service Consultant
🏢 Medibank
📍 Newcastle