A Federal Government Agency is seeking empathetic and resilient APS4 & APS5 Complaints Officers to manage escalated complaints. Responsibilities include assessing, recording, and resolving complaints while maintaining confidentiality. Ideal candidates will possess strong communication skills and high integrity, able to work in a dynamic environment. This position offers roles in Richmond, Broadmeadows, or Geelong, with a contract until 31 December 2026, and an hourly rate of $43.82 for APS4 and $55.24 for APS5.#J-18808-Ljbffr