Overview
The key responsibility of Customer Success Finance Manager is to drive Area Revenue growth for Unified/Support Business leveraging market insights, propensity models and partnering closely with Business on landing Corp strategy into actionable plans. In addition closely focus on MACC to ACR process with business partners.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Drive Azure consumption growth strategy with Customer Success organization, Support focus areas, such as Unified, Commercial attach and whitespace opportunities
* Deep insights on Commit to Complete & pipe Generation by CSAMs
* Drive insights on consumption (MACC/ACR, usage), optimization/churn analysis and support account-level action plans on consumption
* Partner with Segments to drive conversations on Cloud Consumption, Deal Economics
* Drive productivity insights for CSU resources including Capacity Utilization for meeting customer obligations
* Lead Azure Committed Pipe Forecast assumptions and Support Budget and Forecast
* Usage Insights across SAs - MW including Co Pilot, Security Co Pilot Biz Apps and AOAI
* Support revenue - ensure right sizing & drive enhanced Solutions by SA to drive AOAI/Copilot; UCR target and insights - Drive Unified Yield
* Lead ECIF yield insights to drive profitable Azure growth for the business- Track and Review ACR progress
* Support Simplification on Budget & Forecast centralization & field reporting standardization
* Support business partners on Compliance matters
* Key metrics: Azure Committed Pipe $ and close velocity, Support, Cost of Consumption %, Discount
Critical Indicators of Success
* CSU productivity metrics, particularly as it relates to consumption/cost of consumption
* ECIF Yield reviews and progress
* Consumption (ACR, Teams MAU, D365 MAU, Co pilot)
* Digital Transformation Deal Economics, partnering with Segment Fin Mgrs
* Support commercial attach
* Azure Committed pipe and Support Forecast Accuracy
* Compliance Excellence – PRM, Deal reviews, Rev Rec
Qualifications
Required Qualifications
* Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 6+ years experience in financial analysis, accounting, controllership or finance, or related field
* OR Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 4+ years experience in financial analysis, accounting, controllership or finance, or related field
* OR equivalent experience
* Experience in Multinationals with multi-product/multi-segment finance roles.
* Analytical mindset and passion for process excellence.
* Demonstration of people leadership and business partnering capabilities
* Fluent in English.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
requesting accommodations.