At GoTurf, we're passionate about providing top-quality turf and exceptional customer service. Our Brendale storefront offers a local service where turf is front and centre, and people have a means to see, touch, and learn all about turf.
The Role
We're seeking a dedicated Sales Administrator to join our team in Brendale to provide high-quality customer service.
As a Sales Administrator, you will be responsible for various tasks, including processing orders, managing customer inquiries, and providing administrative support to our sales team. You will be a point of contact for customers with questions about turf products, orders, and deliveries.
Our ideal candidate is goal-oriented and has a deep knowledge of customer service best practices. If you have exceptional organisational and technology skills and love being part of a team, we would like to hear from you.
Key Responsibilities include:
* Process customer orders and invoices accurately and efficiently
* Verify order information and customer payment details
* Respond to customer inquiries via phone, email, and in person
* Maintain accurate sales and customer records
* Manage logistics and customer communication
* Coordinate with the team to ensure timely and accurate order fulfilment
* Directing feedback from customers to relevant stakeholders
* Provide administrative support to the sales team
Skills and Experience
* Demonstrated experience in customer service
* Excellent communication and interpersonal skills
* Strong computer literacy with industry software (Xero, Outlook, Shopify, Word, & Excel)
* Advanced knowledge of administrative recordkeeping
* Familiarity with sales reports and sales records
* Forklift license (or willingness to obtain one)
* High school diploma
* An associate's or bachelor's degree in business administration or similar is preferred
If you're a motivated, detail-oriented individual with a passion for customer service, please submit your resume and cover letter.