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Senior Talent Acquisition Specialist at Workforce Solutions, a division of NTT Ltd.
Senior Client Delivery Manager
NV1 Clearance required. Senior Client Delivery Manager to be primary interface for this Federal Government client, managing a complex, critical system
* Supported by well established, high performing team
* Senior role - see the results of your actions
* High profile client and program of work
Senior Client Delivery Manager
In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure. At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.
The power is in your hands to do great things. It's time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.
Want to be a part of our team?
Australian Citizen with NV1 Security Clearance required
The Technical Hub Manager/ Senior Client Delivery Manager is the primary interface and has ultimate responsibility for the delivery of the services to this Federal Government Client managing a complex, critical system.
The role will see you be the primary point of escalation for the management of unresolved issues and provide the Department visibility of business and operational risks as well as implementing risk mitigations. You will manage and review the performance of services to ensure they deliver the outcomes to the agreed service levels. You will manage the key capabilities of the team aligned to client requirements to provide cost-effective service delivery.
Working at NTT
* Manage the overall relationship between NTT Data and the client
* Manage performance across NTT Data and any subcontractors to ensure the services are delivered to the satisfaction of the client.
* Attend Service Delivery and Account Management meetings to update the client on the status and health of the services.
* Keep the client informed of new corporate capabilities that could provide ongoing benefit.
* Own all account escalations.
* Identify business and ICT innovations that will assist in achieving the client's business objectives.
* Understand the client's strategic direction to better align service offerings.
* Advise and give guidance to the client on industry changes and advancements.
* Document the account management plan for the buyer to ensure value driven relationships over the contract period.
* Manage general acceptance or approval process of document deliverables submitted to the client
What will make you a good fit for the role?
* At least 6 years of experience in IT as a Service Delivery Manager/ Director or possibly Program Manager at a senior level, ideally in a managed services environment, delivering to Federal Government clients
* Australian Citizen with NV1 Security Clearance required
* Proven track record of delivering effective outcomes and meeting customer satisfaction targets
* Experience managing a diverse team of skilled IT technical and client facing staff
* Outstanding stakeholder management skills, with experience managing relationships to C and SES band 1 and 2 level
* Proven experience running large, complex IT programs of work
Background checks for the successful candidate will be required
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Project Management and Information Technology
* Industries
IT Services and IT Consulting
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