About the Role
Reporting to the ICT Help Desk Team Leader, the ICT Help Desk Officer provides professional, timely and responsive ICT support to staff and students across the College. Working under moderate direction, the role supports the effective operation of ICT systems, hardware, software and audio‐visual technologies while ensuring compliance with Catholic Education South Australia (CESA) systems, protocols and requirements.
The ICT Help Desk Officer works collaboratively with Mercedes College leadership, teaching and non‐teaching staff, students, contractors and CESA / CEO ICT staff to ensure technology services meet user needs, legislative requirements and best practice standards.
Key responsibilities include:
* Providing high quality ICT help desk support to staff and students across hardware, software and audio‐visual technologies.
* Maintaining and supporting ICT systems, networks and equipment in line with CESA protocols, security and privacy requirements.
* Monitoring ICT performance and coordinating repairs, maintenance and upgrades in a timely and effective manner.
* Setting up and supporting audiovisual equipment and providing hands‐on assistance for College events and activities.
* Liaising with vendors, contractors and service providers to resolve technical issues and manage equipment or software replacements.
* Responding to critical ICT issues, including undertaking maintenance outside normal hours when required.
* Participating in College activities, training, professional development and performance review processes, and undertaking other duties as directed.
About You
You are a capable, adaptable and solutions‐focused ICT professional who:
* Demonstrates a strong commitment to supporting and upholding the Catholic ethos and values of the College.
* Brings extensive ICT technical capability with experience across Windows operating systems, Microsoft Office and Apple end user devices.
* Can analyse, diagnose, design and implement ICT solutions across a broad range of technical functions.
* Communicates clearly and respectfully, providing high quality customer service to staff, students and the wider College community.
* Works effectively with initiative, discretion and sound judgement, managing priorities in a dynamic environment.
* Demonstrates strong organisational and time management skills with accountability for outcomes.
* Understands the importance of confidentiality, system safeguarding and data protection.
* Is flexible and willing to be available outside normal hours for critical or emergency ICT work when required.
* Is committed to continuous learning and professional development.
* Actively contributes to College life, training and collaborative teamwork.
Requirements
The successful applicant will be required to hold:
* A Diploma of Information Technologies (or equivalent), and/or demonstrated relevant experience in a comparable role.
* Working with Children Check (WWCC).
* Responding to Risks of Harm, Abuse and Neglect (RRHAN‐EC) Fundamentals and Masterclass certification.
* First Aid Certificate (HLTAID012).
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