We're launching a new product for our customers and we're looking for a Project Manager with a marketing background to lead the rollout end-to-end on a 3 month contract. This role sits at the intersection of product launch, customer communications, and cross-functional delivery, you'll coordinate stakeholders, manage timelines, and ensure we hit adoption targets.
If you're the type of person who loves turning a plan into action, aligning teams, and running clean launches with measurable outcomes, we'd like to meet you.
What you'll be responsible for:
* Own the full implementation plan: scope, milestones, budget, risks, dependencies, and delivery schedule
* Coordinate internal teams (Operations, Billing, Sales, Customer Service) and external vendors/partners
* Run project meetings: kick-offs, weekly stand-ups, status reporting, stakeholder updates, post-launch reviews
* Create and manage implementation runbooks, checklists, and launch readiness gates
* Build the go-to-market plan in collaboration with Sales/Customer teams
* Develop customer launch communications (email/SMS, website updates, FAQ, sales enablement materials)
* Track launch performance and optimise based on data (conversion, uptake, churn indicators, customer feedback)
What you'll bring:
* Proven experience as a Project Manager delivering cross-functional launches (product, service, or GTM)
* Marketing background is ideal: campaign planning, customer comms, launch messaging, and performance measurement
* Excellent planning and documentation skills (timelines, runbooks, reporting)
* Confident working with data and metrics to evaluate success and drive improvement
Nice to have:
* Experience in utilities, telco, internet products, SaaS, or subscription services
* Experience launching white-label products or partner-led offerings
* Familiarity with customer onboarding flows, billing processes, and operational readiness planning
* You'll own a high-impact launch that directly affects customer growth and revenue.
* Work with a practical leadership team and make real decisions, fast.
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