Assistant Night Manager – Holiday Inn Melbourne Airport
Overview
We are searching for our next Assistant Night Manager as a result of internal growth within the hotel. You will play a pivotal role within our Night Team as the 2IC to the Night Manager during the core hours of 11pm to 7am. This role involves leading our Front Office overnight team to ensure the night operation runs smoothly with exceptional service delivery at the core of your team's actions.
You will delegate team members to ensure all service levels and guest requests are met whilst independently resolving any guest issues and completing night reporting as required.
This role holds the important responsibility of hotel and guest safety and security whilst taking a confident lead in the event of an emergency event.
You will also play a key role in coaching and mentoring your team members to support their development whilst looking for opportunities to further yourself and your career journey.
Responsibilities
Lead the Front Office overnight team, delegate tasks, manage guest issues, complete night reporting, ensure safety and security, mentor and coach team members.
Requirements
* Minimum 1 year experience in hotel Front Office, with experience as a leader highly desired
* Ability to independently handle guest issues and make autonomous decisions
* Ability to take the lead in emergency situations whilst remaining calm and supporting guests and the team through the event
* Strong verbal and written communication skills, with attention to detail
* Proficient in the use of Microsoft Office and Opera
* Ability to generally work the hours of 11pm-7am across a 7 day roster which will include weekends and public holidays, with some flexibility required.
* A full Victorian drivers licence
* Valid Responsible Service of Alcohol certificate
* Valid First Aid & CPR certificate
* Working rights to work fulltime in Australia (sorry, sponsorship is not an option)
Benefits and EEO Statement
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, free onsite car parking, on shift meals, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952.
So if you can help our guests enjoy the brighter side of travel, we'd love to give you a warm welcome to the Holiday Inn family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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