Posted: 16 June
The role
Key Responsibilities
- Assist clients with registration, enrolment, program details, and appointment bookings, offering clear and accurate guidance.
- Promote Navitas Skilled Futures programs and events to clients and stakeholders, enhancing awareness and engagement.
- Ensure accurate and secure client records, data entry, and documentation to maintain seamless service delivery.
- Maintain a welcoming and professional environment in reception and student areas, addressing client needs with care.
- Escalate client feedback, complaints, or issues in a timely manner to support continuous service improvement.
Qualifications
- Excellent interpersonal, written, and verbal communication skills, with a friendly and professional approach.
- Solid administrative skills and meticulous attention to detail, ensuring accuracy in all tasks.
- Calm under pressure with the ability to prioritise and manage multiple tasks in a fast-paced environment.
- Awareness of diverse cultural perspectives and a sensitive, client-focused approach.
- A collaborative team player who thrives in a supportive environment.
Desirable
- Previous experience in the education sector or government‐contracted programs.
- Familiarity with student management systems.
Additional Information
- Unlimited global career opportunities across the Navitas portfolio.
- Flexible working arrangements.
- Salary packaging and novated leasing.
- 2 paid volunteer days per year for your passionate causes.
- Health and well‐being packages including free counselling and well‐being specialist support for employees and family members.
- Discounted gym memberships, private health insurance, movie tickets, travel, hotels, insurance, and selected retailers.
- Access to LinkedIn Learning and professional development opportunities.
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