Job Description
Role Overview:
As a Senior Debt Recovery Specialist, you will lead the debt management and collection team in coordinating the recovery of delinquent accounts. You will support associates with credit knowledge and constructively author recommendations.
You will have the opportunity to develop strategic directions for debt management through the implementation of policies, strategies, and procedures.
Develop relationships both internally and externally with a focus on building a strong reputation.
Key Responsibilities:
* Oversee the management of categorised files and provide recommendations to appropriate stakeholders
* Manage a portfolio of delinquent accounts which includes proactively working with customers, and where appropriate implementing the recovery strategy
* Actively work with internal and external stakeholders to achieve optimal outcomes
* Ensure all Debt Management obligations are adhered to through a robust control environment
* Assist with authoring/updating process documents
Requirements:
- Significant experience with managing delinquent accounts preferably associated with commercial loans
- Experience and sound understanding of legal recovery processes
- Exposure to business credit and/or lending preferred
- Expertise with insolvency related matters and debt management guidelines
- Ability to analyse complex financial and non-financial information
- Sound understanding of risk obligations and knowledge of compliance
- Experience and understanding of hardship processes including regulatory requirements
- Strong written and oral communication skills
- Strong interpersonal and people skills with an ability to engage stakeholders and empathise with customers