Technical Account Manager Job Summary
The ideal candidate will serve as the primary technical contact for key clients post-sales, ensuring their success and satisfaction with our products and services.
This role requires a strong technical background, excellent communication skills, and a passion for customer service. The Technical Account Manager will work closely with clients to understand their needs, address their technical challenges, and advocate for their success within the organization.
Key Responsibilities:
1. Client Relationship Management: Serve as the single point of contact for designated clients post-sale, prioritize customer success, and maintain strong relationships as their trusted technical advisor.
2. Technical Support: Provide expert troubleshooting and guidance on product usage, integration, and best practices, conduct in-depth troubleshooting, and recommend solutions.
3. Proactive Account Management: Implement measures to maintain network stability, identify optimization opportunities, and provide strategic recommendations.
4. Escalation Management: Act as an escalation point for critical issues, drive incident management, and provide root cause analyses and post-incident reports.
Qualifications:
* Bachelor's degree in computer science, engineering, or related field (or equivalent experience).
* 6+ years in technical support, account management, or similar client-facing roles.
* Strong understanding of data networking protocols, network security technologies, routing, and switching.
* Excellent communication skills, capable of conveying technical concepts to diverse audiences.
* Proven problem-solving skills with experience in configuration analysis, log analysis, and troubleshooting.
Benefits:
Attractive Total Rewards package to support your health and financial well-being.
Join a supportive work environment that values diversity and inclusivity.
Deliver impactful solutions to customers worldwide.