Overview
Job Opportunity: IT Support Specialist Level 2 at AVASO Technology. Location: Brisbane, Australia. Employment Type: Part time on Demand. Experience: 2+ years.
Key Responsibilities
* Provide first/second level contact and problem resolution for customer issues.
* Work with Third Party Vendors to remediate complex AV issues as needed.
* Provide timely communication on issue status and resolution.
* Maintain ticket updates for all reported incidents.
* Install, upgrade, support, and troubleshoot Windows XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
* Basic knowledge of the Mac operating system to support Apple PCs.
* Install, upgrade, support, and troubleshoot for printers and computer hardware.
* Perform general preventative maintenance tasks on computers, laptops, and printers.
* Perform remedial repairs on desktops, laptops, printers, and other authorized peripherals.
* Use diagnostic tools to troubleshoot problems related to network connectivity and workstation hardware/software.
* Broad experience in IT with a basic understanding of networks, servers, audio/visual, smart devices, and telecoms.
* Ability to work in a project-based environment requiring flexibility and teamwork; perform other duties as assigned.
Qualifications
* Bachelor's degree or equivalent in Computer Science or related field.
* CompTIA A+, Microsoft Certified Professional (MCP) or better.
* Minimum of 4 years of IT experience.
* Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise antivirus solutions, and helpdesk ticketing systems.
* Mobile device management including iOS and Android devices, enterprise encryption solutions, and Windows PC/laptop management via Active Directory.
* Proven analytical, troubleshooting, and problem-solving skills.
* Proven ability to multitask, effectively determine priorities, and meet SLAs.
* Excellent communication, relationship-building, and internal customer service skills.
* Adaptable and flexible in a fast-changing industry and work environment.
Skills
* Active Directory
* Troubleshooting
* CompTIA
* Desktop Support
* VPN
* Windows 7
* Networking
* IT Hardware Support
Why AVASO Technology?
* Join a dynamic and innovative team with a global presence.
* Opportunities for career growth and continuous learning.
* Competitive salary and benefits package.
* Work with cutting-edge technologies to shape the future of IT solutions.
How to Apply
Ready to take your career to the next level? Apply now by clicking the "Easy Apply" button or send your resume to ramneek.malhi@avasotech.com.
EEO Statement
AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement: AVASO does not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. AVASO is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavours. All employment decisions are based on qualifications, merit, and business need.
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