Crown Institute of Higher Education is seeking a dedicated and skilled
IT Support Technician
to join our supportive and professional team. As a growing higher education provider, we are committed to delivering excellence in both teaching and operations. This role offers the chance to work in a dynamic academic environment where your technical expertise and problem-solving abilities will directly support our staff, students, and institutional growth.
What We Offer
A collaborative and welcoming workplace where your contributions are valued
A role that supports both on-campus and remote environments
Client-facing opportunities, assisting staff and students across our campuses
Career development opportunities with scope to take on additional responsibilities as you grow
Key Responsibilities
Provide IT support across campus, remotely, and on-site as required
Troubleshoot desktops, laptops, smart boards, servers, networks, and Microsoft 365 environments
Manage service desk requests and resolve incidents efficiently and professionally
Support Windows, macOS, and Microsoft 365 (Exchange, SharePoint, OneDrive, Teams)
Administer server hardware/software, backups, antivirus, and patching
Document IT environments, update procedures, and manage tickets through to completion
Communicate technical information clearly and supportively to staff and students
Requirements
At least 2 years of IT support experience
Previous experience in a higher education IT environment
Able to fix general computer and network issues quickly
Strong knowledge of Windows desktop OS, Microsoft Office, and networking (DNS, VPN, LAN/WLAN etc.)
Strong knowledge of LMS (Learning Management Systems) and SMS (Student Management Systems)
Intune migration and administration skills
Excellent troubleshooting and diagnostic abilities
Valid driver's licence and reliable vehicle for campus/site visits
Strong report writing, communication, and time management skills
Ability to complete a Police Check and Working With Children Check
Experience with Windows and macOS support
Server maintenance and patching
Creating and maintaining network documentation
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📌 It Support Technician
🏢 Crown Institute of Higher Education
📍 Sydney