Overview
Join to apply for the Operations Manager - Campbellfield role at Cummins Asia Pacific.
Responsibilities
* Responsible for all functions and financial metrics for the branch, including managing expenses to meet PBIT and manage WIP.
* Manages the branch's customer satisfaction as demonstrated by Net Promoter Score and Lens of the Customer programs.
* Ensures service improvements; monitors Repair Event Cycle Time and drives process improvements within the branch.
* Manages the branch to the Annual Operating Plan; monitors business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.
* Develops and maintains business relationships with customers and builds new business partners and alliances for the branch.
* Manages compliance with health, safety, and environmental standards and compliance.
* Manages facilities maintenance; leases; recommends changes to facilities as appropriate.
* Develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality customer service employees.
To be successful in this role you will need the following
* Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
* Customer focus - Building strong customer relationships and delivering customer-centric solutions
* Decision quality - Making good and timely decisions that keep the organization moving forward
* Develops talent - Developing people to meet both their career goals and the organization's goals
* Drives results - Consistently achieving results, even under tough circumstances
* Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions
* Industry experience is advantageous
Compensation and Benefits
* Annual Salary commensurate with experience
* Superannuation
* Participation in an annual variable compensation (bonus) program
* Income protection insurance
* PC software/hardware and a range of vehicles
* Safety equipment / PPE and uniforms provided and a range of personal and professional benefits
At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
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