What we need from you: Guest Experience - Ensure the front office team delivers a great service, professional attention and personalrecognition- Ensure guests are greeted upon arrival and make time to engage with guests. Respondappropriately to guest complaints, solicit feedback and build relationships to drive continuousimprovement in guest satisfaction- Ensure IHG One Rewards, Ambassador, VIP and return guests are welcomed, recognised andreceive benefits and treatments in-line with brand standards- Conduct routine inspections of the hotel grounds and take immediate actions to correct anydeficiencies People - Assist in the management of day-to-day staffing needs, planning and assigning work andestablish performance and development goals for team members. Provide mentoring, coachingand regular feedback to improve team member performance - recognise good performance- Educate and train team members in compliance with federal, state and local laws and safetyregulations- Ensure colleagues are properly trained and has the tools and equipment to carry out job duties- Assist Management with induction, on-boarding, training, and development of colleagues as apart of the Performance Management Cycle Financial - May be required to assist in preparing annual rooms operating budget and financial plans.Monitor budget and control labour costs and expenses with a focus on rate strategy, buildinginitiatives and inventory management- Assist in the night audit function and preparation of daily financial reports- Working with Management, develop plans to increase occupancy and ADR through walk-ins andupselling at the front desk Responsible Business - Check billing instructions and guest credit for compliance with hotel credit policy and ensure alltransactions are handled in a secure manner- Train team members on PBX procedures and serve as a central communications point duringemergency/crisis situations; develop and maintain relationships with local fire, police, andemergency personnel- Always follow governmental regulations and company policies and procedures- Cooperate and partner with management in the implementation of workplace health, safety andwellbeing related initiatives- Facilitate the reporting of workplace hazards to the person(s) who can implement correctiveaction- Report injury or illness arising from workplace activities What we need from you - Bachelor's degree / higher education qualification / equivalent in Hotel Management/Business Administration - 3 years of Front Office/Guest Service experience including management experience - Communication skills - guest will need to come to you with concerns as well as compliments, so you'll be easy to talk to - Your problem solving skills will turn issues into opportunities so every guests leaves with great memories - Compliant - hold current Responsible Service of Alcohol, SA Responsible Persons Badge, First Aid & CPR. You will be responsible to renew in line with industry standards - Flexibility- night, weekend and holiday shifts are all part of the job Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.