Ayan Infotech are looking for an ITSM Consultant for an initial 3 months contract job opportunity in Melbourne.All applicants must have full unrestricted work rights in Australia.Title: ITSM Consultant Location: MelbourneType: Contract (3 months + extension)Required Skills and Experience:Excellent verbal and written communication skillsAn active / empathic listenerExcellent organisational skills with the ability to multi-taskAbility to manage own time effectively and to be prompt and punctualExperience of working effectively within a team and collaborating with others to achieve a goalDemonstrable ability to think around issues and look at the wider picture in order to provide solutions through a variety of problem-solving techniquesDrive, self-motivation and ability to work under own initiativeKnowledge and understanding of best practice frameworks (such as ITIL, ISO20k) for the delivery of IT servicesSound knowledge and experience of supporting range of IT applications, platforms and technologiesAbility to clearly and accurately communicate processes and procedures verbally and in writingAbility to produce management information reports from ITSM systemsExperience of working accurately and confidently with service desk tools and technology, such as ITSM, remote access, knowledge resourcesExperience of developing professional and effective working relationships with customers and key stakeholdersExperience of delivering a high level of customer serviceThe necessary skills and attributes to integrate successfully into a busy teamDesirable selection criteriaDelivery of IT support services within higher education institutionsITIL Foundation or higherExperience of coaching and/or mentoring staffExperience of managing the work of othersKnowledge and experience of best practice in customer service and/or IT service managementContact: 02 9412 4178 for more details.