Motorcycle Claims Officer
We are seeking an experienced claims professional to join our Melbourne-based motorcycle team. This position will involve providing superior claims service, determining policy coverage, and concluding claims efficiently.
* Manage lodgements and repairs for Motorcycle Claims utilizing multiple claims systems and processes.
* Maintain positive stakeholder relationships with insureds, agents, and service providers.
* Interpret policy coverage and determine if coverage applies to submitted claims.
* Receive, record, and process incoming insurance claims.
* Authorize payment within scope of authority, settle claims in the most cost-effective manner, and ensure timely issuance of disbursements.
* Identify suspicious or potentially fraudulent claims and arrange investigations.
This role requires strong customer service skills, excellent communication, and negotiation skills. Previous experience in a similar role is advantageous. A passion for motorcycles is a plus.
Key Responsibilities:
* Claims Management: Manage lodgements and repairs for Motorcycle Claims utilizing multiple claims systems and processes.
* Stakeholder Relationship Management: Maintain positive stakeholder relationships with insureds, agents, and service providers.
* Policy Interpretation: Interpret policy coverage and determine if coverage applies to submitted claims.
* Claim Processing: Receive, record, and process incoming insurance claims.
* Payment Authorization: Authorize payment within scope of authority, settle claims in the most cost-effective manner, and ensure timely issuance of disbursements.
* Investigation: Identify suspicious or potentially fraudulent claims and arrange investigations.
Requirements:
* Previous experience in a similar role is advantageous.
* Strong customer service skills.
* Excellent communication and negotiation skills.
* A quick learner who is comfortable with technology.
* A passion for motorcycles is a plus.
Benefits:
We offer a range of benefits to support your work-life balance and career development. These include hybrid working arrangements, access to wellbeing programs, flexible leave options, and opportunities for professional growth.
About Us:
Our company is an international insurer and reinsurer offering a diverse portfolio of products and services. We employ a team of around 13,000 people worldwide and are committed to innovation, excellence, and customer satisfaction.