Care Coordinator Role
">
Right at Home is an international leader in the home care industry. We provide care for seniors and adults with disabilities who need assistance to maintain their independence.
">
We are seeking a qualified, reliable, and passionate Care Coordinator (Registered Nurse). You will need to be friendly, positive, and determined to make a difference. You can demonstrate client-focused behaviour, showing empathy, and treating others with dignity and respect.
">
You'll be a natural relationship builder, honest, helpful, and dependable, making you a great asset to our team.
">
The ideal candidate for this role will have at least 2 years experience with managing client enquiries, client consultations, client onboarding, and a client caseload for Home Care Package, NDIS, and private pay clients.
">
The care coordinator will have experience managing the complex scheduling requirements for community care workers.
">
This position places a strong emphasis on prioritizing customer satisfaction and involves engaging with families, conducting in-home care assessments, and formulating customized care plans tailored to meet the specific needs of our clients.
">
The role also encompasses supporting administrative personnel in various aspects such as recruitment, training, and overseeing the performance of our caregivers and nurses.
">
Main Responsibilities:
">
">
* Provide compassionate and client-centred support by responding to a high volume of phone and online enquiries, ensuring timely and empathetic communication.
">
* Meet with clients to understand their unique needs, complete in-home care assessments, and develop tailored care plans aligned with Aged Care Quality Standards.
">
* Address a wide range of day-to-day client matters, including general enquiries, feedback, service adjustments, and complaints, with professionalism and a solution-focused approach.
">
* Support the Rostering team by assisting in the creation of master rosters and performing scheduling tasks as required to ensure efficient service delivery.
">
* Manage daily scheduling changes and ensure care is delivered according to client needs and staff availability.
">
* Support the care team through training, mentoring, and performance monitoring to ensure high-quality, person-centred care.
">
* Conduct staff assessments and assist in credentialing care workers for medication administration, fostering a skilled and confident team.
">
* Maintain accurate and compliant documentation for both clients and staff, in line with government regulations and organisational policies.
">
* Demonstrate adaptability and a proactive mindset by embracing change and taking challenges as opportunities for growth.
">
* Participate in a rotating 'on-call' system to ensure clients and staff receive timely support after hours, on weekends, and public holidays.
">
">
Qualifications:
">
">
* Possession of current AHPRA registration (RN) (specialized in Ageing or Disability & Community )
">
* Current Australian (Satisfactory) National Police check, Working with Children Check,
">
* Current First Aid & CPR certificate.
">
* Driver's license and your own reliable registered vehicle
">
* Excellent verbal and written communication skills
">
* Professional Indemnity Insurance (RN)
">
* A smart mobile phone (iPhone / android)
">
">
Preferred Skills:
">
">
* At least 2 year experience as a scheduler, case manager, care coordinator (Home Care Package) and hospital discharge planner
">
* Solid knowledge in the Disability and/or Aged Care sector(s)
">
* The ability to operate efficiently and deliver excellent service when under pressure.
">
* Clinical skill in wound care
">
* Strong time management and organizational skills to manage competing priorities effectively.
">
* Relationship development skills to support diverse clients to achieve their goals and objectives.
">
* Familiar with Visual Care
">
* Intermediate to Advanced Microsoft Office experience (Excel, Word, Outlook, and CMS)
">
"]},