Customer Service Liaison
We're Feros Care and we're pleased to meet you. Since 1990 we have been helping older Australians and people with disability live healthier, happier, and better‐connected lives. This role is a key part of that mission.
As a Customer Service Liaison, you will be the first point of contact for our clients, providing exceptional service and support across a range of enquiries. You will help people feel heard, understood, and empowered – whether they are seeking information, assistance or reassurance.
What you'll do
* Provide high‐quality customer service via phone, email, and other channels.
* Respond to enquiries with empathy, accuracy, and efficiency.
* Support clients in navigating services and accessing relevant information.
* Maintain accurate records and documentation using internal systems.
* Collaborate with internal teams to resolve issues and improve service delivery.
* Uphold Feros Care's values and contribute to a positive team culture.
What you'll bring
* Previous experience in customer service, call centre, or client‐facing roles.
* Excellent communication and interpersonal skills.
* Ability to manage multiple tasks and work in a fast‐paced environment.
* Strong problem‐solving and conflict‐resolution abilities.
* Proficiency in using CRM systems and digital tools.
* A commitment to person‐centred care and continuous improvement.
Qualifications & Checks
* Relevant qualifications in customer service or administration (desirable but not essential).
* NDIS Workers Screening Check & Working with Children's Check (or willingness to obtain).
* Undergo a Nationally Coordinated Criminal History Check.
* Valid Australian Working Rights.
* Experience working in a community, government or not‐for‐profit service setting; or in a support service that engages directly with people with a disability (desirable).
Why Feros Care?
* Not for Profit Salary Packaging of up to $15,900 per annum, and meal and entertainment salary sacrifice of up to $2,650 per annum, all tax free, stretching your income further.
* 17.5% Annual Leave loading.
* Cultural Leave Days for eligible employees.
* Exclusive discounts, financial tips, and wellness programs through our ForMe employee benefits platform.
* Private Health Insurance Discount with Medibank.
* Employee Assistance Program (EAP).
* Paid Parental Leave (9 weeks) for eligible employees.
* Access to Fitness Passport – discounted gym and pool memberships for you and your family.
If you would like to discuss accessibility requirements, preferred communication methods or other possibilities, please contact talent@feroscare.com.au.
#J-18808-Ljbffr