Senior IT Service Desk Office 12-month fixed-term $113K to $125K super Sydney (5 days onsite) Key accountabilities: Provide ICT support to end users and procure ICT hardware and software based on business requirements (L1 and L2). Deploy and decommission ICT solutions, such as telephony, AV and end user computing. This includes end-user training and liaising with vendors on offboarding processes. Provide coaching and training to other team members and end users, document procedures, user guides and suggest process improvements. Build and maintain key relationships with users, technical staff and stakeholders to determine and resolve issues. Provide accurate advice about technical issues and solutions to assist with specifying and documenting business requirements for new or existing solutions. Manage hardware and software escalations with vendors and internal stakeholders, providing status updates on vendor tickets until the matter is resolved. Manage the Service Desk systems. This includes changes to configuration, upgrades, testing, and engaging with the business to create new workflows. Experience: Extensive experience in providing end-user IT technical support and being an escalation point (L1 & L2) Strong technical knowledge, including demonstrated understanding of computer hardware, end-user software, telephony, audio-visual systems, networks, printing, Windows operating systems, and Microsoft 365. Extensive experience in ICT deployments, including setting up office ICT, building new computers, configuring networks, upgrades, and decommissioning old equipment. Experience in procuring ICT hardware and software as the SME or technical expert. Experience working in an ITIL work environment. Does this sound like you? Apply now! For any questions, feel free to email Tito Tealdo - titob@eitr.com.au I 0434418729