Service Desk Engineer
About the Role
We are seeking a highly skilled Service Desk Engineer to join our team. The successful candidate will be responsible for providing technical support to end-users, troubleshooting and resolving technical issues, and ensuring the smooth operation of our IT systems.
Responsibilities
* Provide technical support to end-users via phone, email, or in-person
* Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
* Escalate complex issues to senior members of the team as needed
* Monitor and maintain IT systems to ensure optimal performance and availability
* Install, configure, and maintain hardware and software systems
* Create and maintain documentation related to IT systems and processes
* Participate in IT projects as needed
Requirements
* Bachelor's degree in Computer Science, Information Technology, or related field
* 2+ years of experience in a technical support role
* Strong knowledge of Windows and Mac operating systems
* Experience in commercial IT technologies including Cloud based services, Networking, Application Support Coding (Powershell and Power Apps), and Server Configuration
* Excellent Microsoft platform expertise including but not limited to Active Directory, Group Policy, Office 365, Intune, hybrid on-premise and cloud / Azure based solutions
* Solid background with Wintel and virtualisation and enterprise storage solutions including but not limited to VMware and Hyper-V, enterprise backup solutions, data / image replication etc…
* Familiarity with enterprise network, wireless, server and storage hardware platforms including but not limited to HPE, EMC/Dell, Cisco, Ruckus, Lenovo, Aruba etc…
* Strong understanding of TCP/IP, Layer 3 switching, VLANs, Routing, Firewall Security, Wireless etc…
* Excellent communication and customer service skills
* Ability to work independently and as part of a team
* Strong problem-solving and troubleshooting skills
* Experience working in or with an MSP
Australian Citizenship or Residency is required