Established on the Gold Coast over 25 years ago, we are a leading non bank lender, focused on innovation, operational excellence, and embracing the future of AI-driven business. We strive to provide excellent customer service to our clients at their time of need and this is confirmed by our thousands of positive reviews on trust pilot. We have a unique culture and set of values and continually work on being Passionate, Efficient and Transparent in all that we do.
We are looking for a highly driven operational leader who can help manage our growth by supporting our people, driving accountability, improving performance, and helping scale the organisation in a structured and compliant way. This is a hands‐on leadership role reporting directly to the Managing Director.
You will work closely with our managers, team leaders, and CIO to ensure our teams are aligned, accountable, high‐performing, and focused on delivering results.
About the Role
This role is about execution, leadership, accountability, and growth.
* Managing and supporting managers and team leaders across the group of businesses
* Working closely with our CIO and operational departments
* Driving accountability and ensuring outcomes are delivered
* Investigating operational issues, identifying bottlenecks, and implementing solutions
* Supporting leaders to effectively manage staff at all levels
* Helping to maintain a high-performance culture with strong compliance standards
* Monitoring operational performance, KPIs, workflows, and team effectiveness
* Assisting with process improvement, automation, and operational scaling
* Supporting company growth initiatives and helping teams achieve targets
* Embracing AI, innovation and modern ways of operating
* Helping lead change positively and effectively across the business
What We're Looking For
* Highly organised
* Comfortable holding people accountable at all levels
* Commercially minded and target focused
* Able to motivate, push, and get the best out of people
* Solutions‐oriented and operationally driven
* Calm under pressure and capable of managing competing priorities
* Passionate about growth, innovation, and continuous improvement
* Open‐minded about AI, automation, and emerging technologies
* Experienced in managing leaders, not just individual contributors
* Able to balance compliance requirements with operational performance – having a deep understanding of our regulatory environment
* Experience within financial services, fintech, lending, or other regulated industries is required.
What We Offer
* Senior leadership opportunity within a growing fintech company
* Direct access to the Managing Director and involvement in strategic growth
* Performance-based bonus structure
* Opportunity to help shape the future direction of the business
* Dynamic, fast-moving environment embracing innovation
* Gold Coast based role with long-term growth potential
If you are an operational leader who thrives on accountability, performance, leadership, and building great teams, we would love to hear from you. Please submit your resume via Seek with a cover letter outlining why you feel you are the person for the role, your salary expectations and if you are relocating to the Gold Coast, your intended arrival date. Alternatively, if you would like to have a confidential discussion regarding the role prior to formally applying, please send a brief email to saf••••••••••@gmail.com so that we can arrange a time with you.
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