Circa $70,000 package
- Melbourne Office
- Sociable Team | Hybrid Working Model
to Our client is a
**leading Australian Fund Manager** with a strong reputation in the industry. They are an ASX listed company and have a sociable, high performing culture.
The role is working with and dealing with queries from their banking clients. You will be responsible for answering queries and working in a team to action solutions whilst delivering top customer service.
**The scope of your role will include the following.**
- Assist customers with their **banking needs and enquiries**:
- Handle all calls in line with Call Handling, No Advice and Privacy guidelines
- Maintain accuracy and integrity of customer data
- Contribute to the ongoing management of team knowledge
- Identify and **escalate priority issues**:
- Direct enquiries to the most appropriate resource as appropriate
- Provide support and work with other teams as necessary
- Attendance at and constructive participation in meetings and training
- Providing excellent customer service, in a friendly and professional nature
**To be successful in this role you must have previous banking experience and an RG146 tier 2 accreditations is desired.**
**Skills and experience**:
- RG146 (Tier 2) Financial Services - FNSASIC301 and FNSASIC302
- Retail banking experience preferred, in either contact centre or retail branch
- Understanding of retail banking and products
- Minimum 12 months customer service experience
- Confident and professional verbal and written communication skills
- Demonstrated success working in a team
- Awareness of customer service principles and practices
In return, you will be working with a
**very friendly team **with a
**supportive manager** who will assist in your personal development and help you achieve your long-term career goals over time.
We are interviewing immediately. Please send your up-to-date CV via the
**APPLY** link on this website and call
**Francesca Mackenzie** on
**0482070036** for a confidential discussion.
This is an initial 6-month contract, with strong likelihood to extend to 12-months.