At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.
Job Description
Job Purpose: Responsible for the installation and maintenance of Nielsen metering hardware and software in panel households, maintaining ongoing panel cooperation, and ensuring panel quality and security.
Core Responsibilities:
* Communicate in simple and clear terminology
* Ensure punctuality when attending appointments
* Display a high level of presentation and professionalism
* Ensure accuracy and quality of information by collecting pertinent household information while in the home
* Send all information collected within required timeframes
* Execute standard operating procedures to ensure panel quality, security and privacy
* Manage assigned assets to maintain panel households and quality (e.g., metering equipment, laptop, company vehicle, mobile phone)
* Liaise with quality control, panel management, and recruitment staff to maintain panel quality and performance
* Maintain WH&S awareness in the field
* Work independently for extended periods of time
* Efficiently organise work flow
* Work outside of core business hours when required
* Maintain awareness of the Nielsen Data Classification Guidelines
* Work within the framework of Nielsen TAM ISO Management
* Demonstrate strong verbal and interpersonal communication skills
* Provide exceptional customer service and relationship-building with results orientation
* Proficient computer hardware and software knowledge
* General knowledge of audio-visual equipment
* Operate effectively with high energy and flexibility in a fast-paced and evolving environment
* Work remotely, individually, and in a team environment
* Be result-oriented with aptitude for continuous process improvements
* Awareness of information security and privacy principles
Qualifications
Skills (conceptual, interpersonal)
* Logical reasoning: follow correct processes and procedures to achieve outcomes and solve problems
* Judgment: make independent decisions regarding the technical suitability of householders for installation and repair
* Organising skills: manage administration duties and stock control; effectively organise workflow
* Empathising: show sensitivity to householders' needs and respond appropriately
* Influencing: convey to householders the importance of their contribution to the television rating process
* Speaking and verbal expression: educate householders on how to use the system and participate
Personal attributes
* Initiative: work independently to achieve outcomes and proactively address problems
* Honesty and Integrity: demonstrate professionalism and ethics in all interactions
* Flexibility: adapt to changing priorities to achieve outcomes
* Results orientation: strive to exceed departmental KPIs
* Collaborative: build good relationships with team members to achieve goals
* Service orientation: provide a high level of customer service
* Lifting/shifting TVs and devices
* Shifting TV cabinets and related furniture
* Bending/stretching behind TVs and furniture
* Lifting boxes of ratings equipment
Driving:
* Driving is an expectation of the role
* Adhere to safety recommendations in the Field WH&S procedure
* Extended driving periods in excess of 4 hours
For the purpose of information security, a User is any employee, contractor or third-party agent who is authorised to access Nielsen TAM Data.
A user is responsible for the following:
* Adhering to policies, guidelines and procedures pertaining to the protection of Nielsen data
* Security policies and procedures are available on the Nielsen intranet website
* Reporting actual or suspected vulnerabilities in Nielsen data to a manager or Nielsen Security
* Report security concerns to the local manager; the Nielsen Security Incident Reporting procedure will be initiated
* Continue to report incidents or vulnerabilities to protect data
Additional Information
Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with an Nielsen.com domain. Be cautious of outreach claiming to be from Nielsen via other channels. Always verify emails come from an @nielsen.com address. If unsure about a job offer or communication, contact Nielsen through our official website or verified channels.
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