Senior Customer Service Officer & Administration Officer
Talent pool creation for Southwest Sydney District (Campbelltown, Liverpool, Bankstown, Fairfield)
Grade 3/4 - $84,659 - $92,701 p.a. + superannuation and annual leave loading
35-hour week and flex leave
Availability to attend sites in person is essential for this position. The role will be mainly office‑based, though occasional flexible working arrangements may be considered where business needs permit
Your role
The Senior Customer Service Officer (SCSO) will provide crucial high-level support to the Community Service Centre with responsibility for various key administrative functions. Core accountabilities include reception, mailbox and invoice management, minute taking, liaising with various stakeholders, and working across a number of databases and systems.
The SCSO is responsible for supporting the administration team to meet team goals with an emphasis on ensuring the effective and efficient payment of invoices to service providers. The SCSO is also responsible for supervising & organising one or more key CSC administrative functions on a day-to-day basis while providing support to the Service Support Manager and Casework teams.
Key Responsibilities
* Oversee or provide administrative and clerical support to CSC workers in an efficient and effective manner.
* Provide adequate coaching, guidance and training to members of the administrative team to enable the development of the skills necessary in the enhanced service environment.
* Foster and maintain teamwork in the CSC administrative team.
* Establish and maintain administration systems to assist management with compliance of WH&S and security policies and procedures.
* Processing financial transactions and invoices in accordance with policy, demonstrating strong attention to detail and expertise in financial procedures
* Management of shared mailboxes, ensuring timely responses and maintaining strict confidentiality of all sensitive information.
The Administration Officer will provide professional and effective administrative support to the operation Southwest Sydney region, facilitating smooth operation and the delivery of its services.
Duties include but not limited to:
* Provide a wide range of administrative support services including financial management assistance, invoice management, travel bookings, records management, project support, diary management and other general administrative functions.
* Manage a shared mailbox environment.
* Manage and process business information in accordance with standards and guidelines to ensure all information is accurate, stored correctly and accessible as required.
* Use relevant technology to prepare documentation and presentation material to support business unit managers and directors.
* Liaise and work across the district to provide tailored support and develop effective working relationships.
* Respond to enquiries, and escalate and redirect issues as required, to ensure the provision of accurate information
* Update and maintain records and databases, complying with administrative systems and processes, to ensure that all information is accurate, stored correctly and accessible
* Compile and distribute monthly reports and coordinate bi-monthly update meetings to support effective communication and operational oversight.
* Monitor and report target and report progress to district leads as required. Implement strategies to achieve targets and align with business objectives.
Appointments are subject to reference checks and the following pre-employment checks:
* National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
* Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012
Download the Senior Customer Service Officer role description
Download the Administration Officer role description
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
* A challenging and rewarding career.
* Flexible, autonomous work environment.
* Competitive pay and conditions.
* Training and development opportunities to build and maintain capabilities.
* Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:
* Please provide an example of a time when you were required to balance competing deadlines while supporting your team and delivering quality customer service. Outline what steps did you take to manage your workload, stay motivated, and ensure accurate and timely outcomes?
* Please provide an example of a time you were responsible for processing financial or administrative information that required strict accuracy and compliance with policy. Outline the steps you took to ensure correctness, and the systems or tools you used to resolve any issues.
Applications close - 11:59pm, Wednesday, 18 March 2025
Got a question?
For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Sheridan Lasker on 02 9765 6250 or
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Peter Luong on
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Applying for DCJ jobs on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
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Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience
The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.