Job Title: Front Office Manager
Location: Hayman Island, Whitsunday Islands, Queensland, Australia
The InterContinental Hayman Great Barrier Reef offers an unparalleled opportunity to immerse yourself in the wonders of the Whitsundays. As a Front Office Manager, you will lead a dynamic team in delivering exceptional guest experiences within a five-star luxury environment.
About Us:
We pride ourselves on a diverse and family-friendly environment, welcoming applicants with primary school-aged children. Our island home features a State Primary School, providing a unique work-life balance.
Your Role:
You will be the face of the guest experience, working closely with your team to ensure seamless operations across the front desk and guest services. Your energy and passion will inspire excellence, driving the team to meet targets, exceed expectations, and deliver a luxurious experience for every guest.
What We Need from You:
* Experience: At least two years in a managerial role within the hospitality industry, preferably in a front desk or guest services leadership position at a luxury 5-star property.
* Problem-Solving Skills: Ability to handle challenges quickly and efficiently, ensuring clear communication and prompt resolutions for our guests.
* Tech-Savvy: Proficiency in Opera PMS and the Microsoft Office Suite, with adaptability to new technology to stay ahead of the curve.
* Flexibility: Willingness to work nights, weekends, and holidays with a positive attitude and a can-do spirit.
* Team Leadership: Ability to motivate, coach, and develop your team, ensuring everyone is aligned and working towards delivering exceptional guest experiences.
What We Offer:
* World-class Staff Facilities: Excellent subsidised accommodation with dedicated facilities including a pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store, and sports fields.
* Staff Activities Calendar: Exciting and ever-changing recreational activities such as tennis, yoga, meditation, hikes, markets, crafts, and more.
* Career Development Opportunities: Extensive training programs, skills development, and professional growth opportunities.
* IHG Australia's myBenefits Program: Paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations, and myPerks platform with lifestyle and retail discounts.
To apply, please visit Careers - InterContinental Hayman Island for further information regarding living and working on Hayman Island, including accommodation types, facilities, and FAQs.