About Us
Job Description:
We are seeking a skilled Administrator to join our team. As an Admissions Coordinator, you will be responsible for delivering administration support across all aspects of our care home operations. You will drive, own and continually adjust the enquiries to arrivals process and pipeline, for potential residents at our facility. You will be the key point of contact who meets and tours with prospective residents for the purpose of admission to our care home.
* Responsible for driving occupancy through the execution of local area marketing and admission activities and acting as a trusted single point of contact for current and future residents, family members and other lead source generators.
* Management of resident administration including enquiries, admissions and maintaining occupancy targets
* General administration including document control, filing in line with Accreditation Agency Standards, customer service, reception etc
* Implementation of organisational initiatives and community events as directed by the General Manager or Corporate Head Office
* You will be responsible for manning the main reception desk and other tasks as directed by the General Manager
Required Skills and Qualifications:
* Minimum of a Cert III in Business Administration or equivalent experience
* Previous experience gained in a similar role
* Intermediate to advanced skills across the MS Office Suite
* Highly developed organisation and time management skills
* The ability to solve problems independently
* Excellent communication and interpersonal skills
* An understanding of Resident Rights, Aged Care Accreditation Standards and Outcomes
Benefits:
* VIVA - our employee wellbeing program - live healthier and happier
* Career development; you will have a real say in shaping the future direction of the business and your own career because we believe that when you grow, you also contribute to the growth of the organisation
* Access to world-class training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence
* Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support
* Be recognised and rewarded - our Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it
Others:
At our care home, we value diversity and inclusion. We strive to create a safe and inclusive workplace where everyone feels they belong. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.