Part Time – Senior Medical Secretary
Location: St Leonards
* Established Oculoplastic & Ophthalmologist Surgeon – St Leonards
* Gentu – Small boutique practice – amazing public transport options
* Commencement March 2026 – pivotal role – 3 to 4 days per week
Would you like to be the gatekeeper for our lovely female Surgeon? Do you like to maintain processes and enjoy a varied and interesting role in our practice? Then please apply.
Our Ophthalmologist (who to say is delightful and engaging is an understatement) specialises in Eyelid surgery, Blepharoplasty, Ptosis, Eyelid reconstruction. Our practice has an exceptional career opportunity for a dedicated and skilled individual to join our medical practice as a Part-Time Senior Medical Secretary. If you are an experienced Medical Secretary (working with a Specialist or Surgeon) seeking a fantastic role with growth potential, we invite you to consider this opportunity.
About Us:
We are a medical practice led by an established Oculoplastic Surgeon and Ophthalmologist, situated in St Leonards. Our primary focus is delivering unparalleled patient service, particularly providing a seamless healthcare journey for our patients in need. Our Practice is currently expanding our team and is looking for an enthusiastic individual to play a major role in our practice’s success.
You will be working closely with our other administration staff member, who is a Medical Secretary.
About You:
Coming from a Medical Secretarial background (ENT and Plastic Surgery background viewed highly), you will bring your extensive experience in theatre booking, billing, quoting tasks to our boutique practice. Along with providing reception relief for our Junior Medical Secretary. This position would suit someone who is experienced, a true gatekeeper, self-motivated, customer service-oriented and who prides themselves on their attention to detail, work ethic and who is eager to contribute to our paperless practice with their driven and customer-oriented personality. Your role will be pivotal to the practice and integral to maintaining our efficient systems and processes, ensuring optimal practice performance and exceptional patient care (this cannot be overstated).
Key Qualifications and Attributes:
* Demonstrated experience using Gentu or similar medical software programs.
* Outstanding communication skills coupled with a positive, proactive attitude.
* Providing an excellent customer service experience for our patients.
* Previous experience in a Medical Practice is mandatory (Surgical/Physician viewed highly).
* Professional demeanour with exceptional customer service and attention to detail.
* Ability to work both independently and collaboratively, demonstrating strong leadership qualities.
* Experience with Theatre Booking, Quoting and Billing, including AMA rates, Gap and Known Gap fees
* Proficiency in troubleshooting and IT-related tasks.
* Ability to excel under pressure in a fast-paced environment, while effectively managing multiple tasks.
* Ability to cover leave for our Junior Medical Secretary.
Responsibilities:
* Maintain development and implementation of practice systems and processes – this is your project!
* Manage consultation sessions (including consultant billing) and warmly greet patients.
* Managing inbox, email, website, efax etc.
* Provide exceptional customer service through effective phone/email communication and patient interactions. Be our true Brand Ambassador.
* Managing patient records, including uploading reports/tests/referrals
* Coordinate patient appointments and manage scheduling.
* Perform general administrative tasks, such as scanning, faxing, sorting mail, and managing patient inquiries.
* Managing end of day, week and month financials/reporting.
* Interact with health funds as required including utilisation of ECLIPSE.
* Support the Surgeon with various administrative and ad-hoc tasks.
* Exhibit flexibility and dedication to accommodate the Specialist and the practice needs.
Working Hours/Days:
Tuesday to Friday 8:00am till 4:30pm (3 days will be considered for the right candidate)
If you are a dedicated professional with the required skills and experience, we encourage you to take advantage of this exciting opportunity.
Pay rate:
$35.00 – 43.00 per hour plus super (depending on skillset and experience)
Please note, the hourly rate for the successful candidate will be contingent upon factors such as relevant experience, required upskilling and any necessary training. The listed rate is intended as a general guide and may be adjusted in accordance with these criteria.
If this sounds like a role that matches your skills/experience, we’d love to hear from you. Please submit your resume and a cover letter, referencing Ref: 1062. We look forward to reviewing your application.
The successful applicant is required to have full working rights in Australia and will be asked for relevant documentation during the recruitment process. Please note that a Vevo Check to verify your Australian Working Rights will be undertaken and is part of the application process for this role.
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