Excellent role for a Customer Service Specialist - joining a well-known, continually growing Logistics company, serving as the central contact for enquiries, processing orders, tracking deliveries and maintaining both CRM and database. Permanent opportunity Parking on-site WFH available once trained $75,000 - $80,000 super (dependant on experience) The Role: We are seeking a detail-oriented and customer-focused Customer Service Specialist for our client's logistics service team. This is a pivotal role where you will assist as the central point of contact for our Account Managers and their customers, ensuring superior service delivery and operational excellence. The role is fast-paced, detail oriented and relies on your attention to detail. Serve as the central point of contact for all customer enquiries until satisfactory resolution Process orders accurately and efficiently, with meticulous attention to detail Track deliveries and communicate status updates to relevant stakeholders Respond promptly to all inquiries according to established service standards Provide PODs and reprint invoices as requested Complete all daily manual reporting Document and follow up on customer inquiries and complaints Process all Customer Service-related deviations within 24 hours Identify and suggest opportunities for process improvements About you: We are seeking a customer-centric candidate who takes pride in their work, turns up dedicated to learning and improving and can work to goals and set KPI's. Exceptional attention to detail Ability to establish and maintain effective working relationships Strong multitasking capabilities High degree of initiative and problem-solving skills Adaptable and flexible to meet changing business needs Positive and enthusiastic approach SAP experience (mandatory) Strong proficiency in Microsoft Office (Word, Excel, PowerPoint) Experience with customer service/order entry software programs Excellent written and verbal communication skills Strong analytical abilities to compile, analyse, and present data Professional approach to handling complaints and providing solutions Our client is looking to interview ASAP, so please don't hesitate to apply! Megan Crawford - Megan.Crawford@perigongroup.com.au