Reporting to the Customer Director, you will be responsible for supporting with management of accruals, outstanding deductions, and financial analysis, and providing valuable insight and recommendations to improve both processes and ROI. You will also assist the Customer Development Leaders with customer administration, and collaborate internally and externally with key stakeholders to deliver first class insights and solutions which help devise and execute mutually beneficial joint business plans to deliver sustainable growth.
**What are we looking for?**:
- Experience with using sales data to conduct analysis on key activations and segments
- An agile learner with confidence to deal with multiple stakeholders
- An entrepreneurial approach as it relates to improving simplification & efficiency of communication and materials
- Customer experience preferred, but not essential
- Experience with accrual management tools such as Promax
**What will be your key responsibilities?**:
- Own the administrative processes within the Woolworths customer relationship
- Own the relationship with the Woolworths Category Analysts
- Process all incoming claims in line with business expectations demonstrated by the effective management of a clean (zero <60 days) ODR
- Review internal performance versus actuals in the context of claims versus accruals and report findings to the Customer Development Head for further analysis
- Identify process improvements that unlock mutual efficiency across Mars and Woolworths businesses
- Lead the Woolworths enrichment process for new product ranging
**What can you expect from Mars?**:
- Personal Development through leader support and access to specialised tools and learning opportunities
- Have a real impact on creating a better world for pets, a world where they're healthy, happy and welcome
- Global health and well-being program to support work-life balance
- An industry competitive salary and benefits package, including company bonus.
**About us**:
What do MARS, SNICKERS, EXTRA, ECLIPSE, PEDIGREE, WHISKAS, DOLMIO, MASTERFOODS and ROYAL CANIN have in common? They're all made by Mars. We're a family-owned, principle led business that's been making products for people (and the pets they love) for more than 100 years. Together, our 125,000+ Associates around the world are empowered to take action every day towards the world we want tomorrow. Because we know, the world we want tomorrow starts with how we do business today.
Mars promotes and fosters a culture of Inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity and respect, understanding that the uniqueness of all applicants makes a difference in our business. All qualified applicants will be considered for employment, and their diversity welcomed.