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Eligibility officer - team leader

Melbourne
DXC Technology Inc.
Posted: 12 June
Offer description

Job Overview

DXC's Insurance Software and BPS (ISB) helps insurers modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI‐driven solutions. ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement in Life & Annuity, Property & Casualty, and Specialty insurance markets.

This role is a Leadership position as an Eligibility Team Leader. You will guide, support and develop a team responsible for eligibility decision‐making within a fast‐paced and highly regulated environment.

Responsibilities

* Lead, coach and motivate a team to achieve strong performance and quality outcomes.
* Provide guidance on eligibility decisions and ensure compliance with legislative and business requirements.
* Support team members through complex decision‐making and problem solving.
* Monitor performance, identify development needs and drive continuous improvement.
* Foster a positive, collaborative and accountable team culture.

Qualifications

* Extensive experience in Workers Compensation, Personal Injury Management, or a closely related sector.
* Demonstrated leadership or people‐management capability (or strong potential and readiness to step into leadership).
* Excellent written and verbal communication skills.
* Strong problem‐solving and decision‐making abilities.
* Confidence navigating complex matters and supporting others through them.

Company Culture & Benefits

DXC is committed to building better futures for customers, colleagues, the environment and communities. We foster a culture of inclusion, belonging, and corporate citizenship and provide competitive remuneration, benefits, training and career opportunities.

Equal Opportunity Employer

DXC is a proud equal‐opportunity employer and welcomes submissions from people of all walks of life. We celebrate diversity and recognize it is the unique contributions of our people that give us our edge.

Accommodations

Accommodations for qualified candidates may be considered within the framework of the DXC Accommodation Policy. DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

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