HR Senior Advisor – People & Culture
Burger Urge | Queensland | Full-Time
We believe in doing burgers the way they were meant to be made, using top-quality local ingredients, bold flavours, and sustainable practices. Just as importantly, we believe in building a workplace where people feel supported, empowered, and proud to be part of the journey.
As Burger Urge continues to grow across Queensland and Australia, we are looking for a capable, independent HR Senior Advisor to join our People & Culture team and play a key role in supporting our restaurant network and support office.
About the Role
This is a hands-on, autonomous HR Advisor role within a fast-paced QSR / hospitality environment.
Reporting to the HR Manager, you will be responsible for the day-to-day delivery of HR operations, partnering closely with venue leaders and the support office.
You'll be trusted to own your space, make decisions, and manage matters end-to-end.
Key Responsibilities
* Provide practical HR advice to managers and franchisees across QLD
* Manage employee relations matters (performance, misconduct, grievances, investigations)
* Support end-to-end recruitment and onboarding across the network
* Ensure compliance with Fair Work, Awards, Enterprise Agreements, and internal policies
* Support visa program administration and right-to-work compliance
* Assist with HR documentation, contracts, and policy implementation
* Partner with payroll and systems teams to ensure HR data accuracy
* Support change initiatives and continuous improvement across People & Culture
* Act as a trusted HR contact point for both venues and support office teams
About You
You're confident, self-directed, and comfortable working independently.
You will bring:
* Proven experience as an HR Advisor / HR Generalist, ideally in hospitality or QSR
* Strong working knowledge of Australian employment legislation
* Experience managing employee relations matters end-to-end
* Ability to work autonomously while collaborating with senior stakeholders
* Strong communication skills and a calm, pragmatic approach
* Confidence supporting operational leaders in a fast-moving environment
* Experience working across multi-site or franchise networks (highly regarded)
Why Join Burger Urge?
* Dynamic & supportive environment that values initiative and ownership
* Career progression within a growing national brand
* Competitive salary package
* Healthy office snacks
* Exclusive brand discounts
* Convenient office location with easy transport access
* Opportunity to play a key role in shaping the HR function as the business evolves
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