Job Title:
IT Support Specialist
About the Role:
We are seeking an experienced IT Support Specialist to provide dedicated support to our team in South Australia. As a key member of our infrastructure team, you will be responsible for troubleshooting hardware, software, telephony, and network issues as they arise.
Key Responsibilities:
* Troubleshoot complex technical issues and provide timely resolution.
* Record, prioritise, assign, and manage all service requests and incidents according to SLA's.
* Liaise with Level 2 support, 3rd party support partners, and other business units to facilitate resolution as soon as possible.
* Review daily health check and security reports, identify any problems and troubleshoot issues with partners.
* Maintain up-to-date documentation on all services.
* Regular participation in internal department meetings.
Required Skills and Qualifications:
* Degree in Computer Science or related field.
* Minimum 2 years' experience in a similar role.
* Good knowledge of MS Windows installation, configuration, and troubleshooting.
* Experience supporting standard office applications (including Microsoft suite).
* Microsoft Azure/Identity and M365 administration.
* Familiarity with Microsoft Server and Active Directory (end user/group management).
* Knowledge of file sharing (server or One Drive) and printing over network.
* Understanding of Networking concepts – WAN, LAN, TCP/IP, DHCP, DNS.
* Use of Microsoft Intune/Autopilot desirable.
* Basic experience with PC hardware (replacing hard drives, memory upgrades).
Benefits:
This is a great opportunity to work in a dynamic environment with a highly skilled team. You will have access to ongoing training and development opportunities, as well as a competitive salary and benefits package.
About Us:
We pride ourselves on our expertise, passion, and commitment to delivering exceptional results for our clients and candidates.