Job Description
This role is responsible for leading the operational aspects of the HR department, ensuring efficient and effective execution of HR processes, systems, programs, and policies.
The Human Resources Operations Manager will focus on driving the success of HR Programs and improving employee experience through system and program implementation.
Key Responsibilities
* Identify opportunities to streamline HR processes and improve operational efficiency
* Collaborate with HR stakeholders to translate needs into system improvements.
* Monitor system performance and user feedback to optimize processes.
Benefits Support
* Support benefits programs for US, Canada and UK with collaboration with the Benefits team, including open enrollment and wellness programs.
* Investigate, develop, and implement benefit programs to improve employee experience
* Optimize self-funded health insurance plans through strategic supplemental programs and strategies.
* Support benefit integration for M&A
Payroll:
* Support the payroll processes for US, Canada, and UK collaborating with the payroll team to ensure accuracy, timeliness, and compliance with relevant laws.
* Review and approve payroll batches as needed
Employee Relations:
* Provide guidance and support to teams on employee relations matters
* Ensure that employment issues are handled appropriately in accordance with company procedures
* Collaborate internally to resolve employee relations matters and ensure that concerns and challenges are handled accordingly
HRIS Implementation
* Lead new HRIS software implementation and system upgrades, collaborating with cross-functional teams and external vendors.
* Develop and execute implementation plans and timelines, ensuring timely completion.
System Administration
* Manage HRIS system administration, including user access, security settings, and data integrity
* Provide technical support and troubleshooting assistance to HR staff and end-users.
Qualifications + Requirements
* Bachelor's degree
* Proven experience in HR Operations with a focus on benefits management
* Proven experience in payroll administration, including experience with payroll systems
* Thorough knowledge of federal, state, and local payroll laws, regulations, and reporting requirements.
* Strong analytical and problem-solving skills, with attention to detail and accuracy.
* Excellent communication and interpersonal skills, with the ability to interact effectively with employees, managers, and external stakeholders.
* Ability to maintain confidentiality and handle sensitive information with discretion.
* Project management experience, including the ability to prioritize tasks, manage deadlines, and adapt to changing priorities.
* Flexible and able to adapt to change within an evolving group
* Must be able to work on-site in accordance with office requirements (currently 2 days per week)