Description
Zone RV is a leading Australian manufacturer of luxury off-road caravans, proudly based on the Sunshine Coast. As off-road adventure builders, we're fuelled by innovation, craftsmanship, and a deep passion for helping customers explore Australia in comfort and style.
We're not just building caravans—we're curating experiences. Every touchpoint with our team is an opportunity to shape someone's journey, and as we continue to grow, we're building a Customer Experience team to match the ambition and quality of our recreational vehicles.
We're on the lookout for customer-first professionals—people who thrive on meaningful interactions, solve problems with empathy and precision, and want to contribute to a premium brand that lives and breathes adventure.
About the Opportunities
We have several full-time, permanent roles available within our Customer Experience team, based at our state-of-the-art Coolum Beach HQ. These positions are perfect for individuals who value great service, work well in a dynamic environment, and take pride in delivering standout moments for customers.
While we have a clear vision for the future structure of this team, however we're intentionally keeping some flexibility. Our goal is to shape these opportunities around the calibre of people we meet—so if you're driven, passionate, and ready to grow, there's space here for you to help define the next chapter.
We're building a high-performing, people-focused team that works collaboratively to deliver excellence—across the entire customer journey, from first contact to handover and beyond.
Key Areas of Contribution could Include:
* Creating meaningful and memorable customer interactions across phone, email, and face-to-face
* Supporting caravan sales and handover processes with care, clarity, and professionalism
* Coordinating bookings, appointments, and updates using CRM and scheduling tools
* Delivering administrative excellence to keep processes efficient and organised
* Collaborating across departments to solve problems and exceed expectations
* Strengthening customer loyalty through every interaction
About You
You're someone who brings warmth, clarity, and confidence to everything you do. You're calm under pressure, take pride in the details, and enjoy turning great service into lasting impact.
We'd Love to Hear from You if You Have:
* Experience in customer service, reception, sales support, or admin
* Excellent communication and interpersonal skills
* Strong organisational and multitasking ability
* Confidence using digital tools (e.g. Microsoft Office, HubSpot, CRMs)
* A proactive, solution-oriented mindset
* A desire to grow your career in a values-led, forward-thinking business
Why Join Zone RV?
* Be part of a passionate team in one of Australia's most desirable coastal locations
* Contribute to a brand known for innovation, quality, and integrity
* Enjoy a Monday–Friday schedule that supports lifestyle and wellbeing
* Join a company that values its people and champions internal growth
How to Express Your Interest
If this sounds like your kind of environment, we'd love to hear from you. Submit a brief Cover Letter telling us what excites you about working with Zone RV, along with your Resume highlighting relevant skills and experience.
We're ready to welcome new faces who share our commitment to delivering incredible experiences—on and off the road.
Apply now and join the off-road adventure builders at Zone RV.
Company Overview
Zone RV is a leading Australian luxury off-road caravan manufacturer. We are one of the fastest growing companies on the Sunshine Coast due to our passion for innovation, growth, and customer service. Our mission is to provide the ultimate adventuring experience through our range of rugged, highly functional, and premium vehicles. From our high-tech facility on the beautiful Sunshine Coast, we design and manufacture our innovative, light-weight vehicles which have attracted significant demand from around the country and internationally. This year we are embarking on an ambitious journey to revolutionise the way caravans are built. We plan to achieve this by using world-class materials and manufacturing techniques and we need people like you. By joining us on this journey you will have the opportunity to be part of an industry-first method of building caravans. We will equip you with the skills to operate using world-leading materials, tools, techniques, and technologies.