Boutique Manager | Blancpain
About Blancpain
Founded in 1735, Blancpain is the world’s oldest watch brand and a symbol of Swiss watchmaking excellence. Guided by a spirit of innovation and tradition, the manufacture masters every stage of creation, from design to hand-finishing, ensuring each timepiece reflects both artistry and precision. With collections like the classic Villeret, the iconic Fifty Fathoms, elegant Women models, and exquisite Métiers d’Art pieces, Blancpain continues to push the boundaries of mechanical horology while honouring its timeless heritage.
The Role
Blancpain will be opening its first Retail Boutique in Sydney (expected mid‑2026). This pivotal role is responsible for the seamless opening and operation of the boutique, encompassing full accountability for staffing, sales performance, training, inventory control, cost management, and client experience. As the key brand ambassador within the market, the Boutique Manager is expected to embody the highest standards of professionalism, client service, and sales excellence.
Key Responsibilities
* Conduct team training, orientation, and regular coaching to uphold high customer service standards.
* Review operational reports to ensure compliance with company policies and procedures.
* Oversee store set‑up, processes, and sales team task completion.
* Manage daily security stock counts and inventory management.
* Troubleshoot store issues to maintain service, efficiency, and productivity.
* Ensure store security and adherence to safety policies and procedures.
* Collaborate with HR to hire, interview, induct, schedule, and manage team roster.
* Support staff with escalated client issues and provide ongoing performance feedback.
* Conduct staff performance appraisals and identify training needs.
* Maintain Blancpain learning and training qualifications.
* Lead by example to improve staff selling skills.
* Collaborate with Marketing & Communications on event planning and clientelling initiatives.
Skills & Experience
* Minimum 5 years retail experience in the luxury sector (preferred).
* Proven retail management experience.
* Passion for building strong client relationships and clientelling.
* Tertiary qualifications in Business Administration or related field (advantage).
* Excellent organisational, communication, time‑management and computer literacy skills.
* Team player with high energy, drive, and enthusiasm.
* Impeccable grooming and presentation.
* Visual merchandising flair.
* Full and flexible availability.
* Luxury watch industry knowledge and experience an advantage.
How to Apply
Click APPLY to submit your application.
Job Location
Sydney, Australia (New South Wales)
Company Address
The Swatch Group (Australia) PTY. LTD. 40 River Boulevard Level 3 Richmond, Victoria 3121 Australia
#J-18808-Ljbffr