Overview
Permanent Full Time Salesforce System Administrator role with competitive above-award salary (SCHADS Level 7 - $121,475). Salary packaging, gifted leave at Christmas and Easter, paid parental leave.
Key Responsibilities
* Own and administer the Salesforce platform, ensuring stability, security, performance and scalability across the organisation.
* Design, configure and maintain Salesforce objects, fields, flows, automation, approvals and security settings to support end‐to‐end service delivery.
* Partner with service owners and stakeholders to design digital processes that reflect how Good Shepherd delivers services.
* Translate business needs and process changes into effective Salesforce configurations and automation.
* Manage Salesforce environments, releases and deployments, including sandboxes and coordination with vendors or internal teams.
* Monitor platform usage, data quality and user adoption, implementing improvements to maximise business value.
* Maintain clear Salesforce documentation, including configuration decisions, data models and admin runbooks.
* Provide Level 2/3 support for Salesforce‐related issues, identifying root causes and sustainable solutions.
* Maintain a library of process models and contribute to defining and measuring process performance.
* Identify opportunities for continuous improvement, innovation, automation and new Salesforce capabilities.
Qualifications
* Experience as a Salesforce Administrator or Developer in a complex organisational environment.
* Salesforce Administrator Certification (ADM‐201) required; advanced certifications advantageous.
* Experience designing, delivering and optimising digital experiences for CRM nature.
* Strong communication skills, with the ability to articulate clearly with business/non‐technical stakeholders.
* Bonus: exposure to NPSP.
Benefits
* Salary packaging – up to $15,900 in tax‐free pay per year, plus entertainment up to $2,650.
* 4 days gifted leave at Christmas and Easter (pro rata).
* Up to 100 hours of paid study leave (where relevant to role).
* Hybrid working arrangement with opportunity to work from home 1 day a week.
* 12 weeks paid parental leave (primary career).
* Additional leave through purchase leave pathways.
* Employee Assistance Program – free and confidential counselling service.
* Eligible for participation in the portable long service leave program.
Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.
Good Shepherd is an inclusive employer that welcomes applications from Aboriginal and Torres Strait Islander people, people of all sexual orientations and gender expressions and identities, people with disability, and culturally and racially marginalised people. Each person's individual decision regarding disclosure will be fully respected. This is an EEO statement in line with Australian employment law.
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