Job Description
Are you ready to be the friendly face that greets patients, schedules appointments, and ensures our clinic runs smoothly? We're excited to offer you the opportunity to make a real difference in healthcare. As a Senior Medical Receptionist, you'll be at the heart of our patient experience — creating a warm and welcoming environment while supporting less experienced team members in their professional development.
We are currently seeking a Senior Medical Receptionist to join our team on a Part-Time permanent basis at our Mersey clinic in Tasmania, working rotating shifts Monday to Friday between 6:45am and 9:00pm.
About Us
I-MED Radiology Network's team of over 4,000 people are united by one vision — to help save lives and reduce uncertainty.
Our people, state-of-the-art technology, innovative systems, and expertise in imaging and diagnosis set us apart in delivering exceptional patient care.
Role Overview
As a Senior Medical Receptionist, your responsibilities will include:
Patient Interaction
Greet patients and callers professionally and courteouslyAssist patients with appointment schedulingProvide a warm and supportive experience for patients in varying situations
Administrative Tasks
Manage medical records confidentially and efficientlyProcess patient payments (cash, EFTPOS, direct billing)Invoice Medicare, Private Health Funds, TAC, DVA, and WorkCoverHandle internal emails and inquiriesMaintain a tidy and welcoming reception and waiting area
Collaboration
Work both autonomously and as part of a teamCommunicate professionally with referring doctors and hospital staffProvide roster coverage during annual or sick leaveEnsure accurate storage and retrieval of patient and practice records
Confidentiality
Maintain strict confidentiality of patient personal and financial informationComplete recalls and adhere to privacy protocols
Qualifications And Skills
Previous medical receptionist and/or call centre experience (highly desirable but not essential)Strong communication skills — both verbal and listening — with patience and empathyAbility to work in a fast-paced environmentCustomer service experienceFlexibility to work independently and collaboratively within a team
Life at I-MED Radiology
Competitive remuneration corresponding with experience