ASSISTANT STORE MANAGER - NEW STORE OPENING [STOCKLANDS SHELLHARBOUR]
Harry Hartog is an Australian, family‐owned business with a growing network of stores across NSW, ACT, Queensland, and South Australia. We are proud to create welcoming spaces that sit at the heart of their communities. Driven by a deep love of books, we are committed to keeping the magic of the physical book alive for generations to come and we invite you to join us on that journey.
We are seeking a passionate and energetic Assistant Store Manager to join the opening of our new Harry Hartog store in Shellharbour on the beautiful NSW South Coast. If you love books, thrive on creating exceptional customer experiences, and enjoy leading a team, this is your chance to help shape a vibrant, welcoming store that becomes a true community hub. You'll support the Store Manager in day‐to‐day operations, inspire and guide the team, contribute to engaging instore experiences, and bring your creativity and leadership to foster a positive sales culture while making every visit enjoyable, memorable, and full of discovery.
The successful applicant will be required to work a 5‐day roster, including one day on weekends.
Responsibilities
* Support the Store Manager in overseeing day‐to‐day store operations, ensuring smooth and efficient performance.
* Assist in leading, coaching, and motivating a team of booksellers, including training, rostering, and performance support.
* Lead by example to drive sales performance and encourage a results focused team culture.
* Assist in maintaining high standards of store presentation, visual merchandising, and customer service.
* Encourage the team to achieve sales targets and deliver engaging, memorable customer experiences.
* Provide solutions for customer enquiries, feedback, and complaints professionally, acting as a first point of escalation.
* Contribute to a positive, inclusive, and values driven workplace culture.
* Assist with inventory management, including stock receivals, transfers, and returns, to support sales and minimise loss.
* Assist in all administrative, financial, and reporting tasks are completed accurately.
* Support in planning and executing instore events, promotions, and displays to drive customer engagement and foot traffic.
Selection Criteria
* Experience in achieving sales results while providing excellent customer service.
* An understanding of retail operations and day to day store management.
* A genuine love of books and a passion for sharing that with others.
* Strong communication and interpersonal skills, with the ability to connect positively with customers and team members.
* Well organised, with effective time management and problem solving skills.
* Leadership experience, with the ability to support, motivate, and develop a team.
Applicants should forward a cover letter outlining your bookselling and leadership experience along with an updated copy of your CV by clicking the 'Apply' button today!
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